Service Providers’ challenges in servicing HVAC systems

HVAC service providers face numerous challenges when it comes to providing efficient HVAC service. These challenges involve servicing complex HVAC VRF systems that require costly technician work.

Here are some of the main pain points that HVAC service providers commonly face:

Wasted Technician Time and Resources

High cost technician hours are spent on every service call, traveling multiple times to site, first to identify and then to fix the problem, without the ability to prioritize and dispatch smartly. This results in longer wait times for their customers and in increased costs for the service provider.  
 

Limited HVAC equipment Visibility

The traditional HVAC service model only provides information on equipment health and performance during scheduled check-ups. Limited 24/7 visibility of the HVAC system’s health in real-time makes it difficult to detect anomalies and problems early and prevent downtime.
 

Inefficient Pre-Scheduled visits routine

Pre-scheduled and routine maintenance visits may not always be necessary or effective, and can often result in wasted time and resources for both the HVAC service provider and the customer.
 

Higher energy costs

HVAC power consumption accounts for around 70% of the total facility energy consumption in commercial buildings. Inefficient HVAC systems and equipment underperformance increase energy consumption and lead to higher energy costs for your customer.

With CoolAutomation cloud solutions, HVAC service providers have
access to HVAC management tools that can help overcome
these challenges and improve their service offering
and business profitability.

Reducing On-site Visits

Remote access to equipment data and diagnostic tools. This enables technicians to troubleshoot issues remotely, reducing the need for on-site visits and minimizing costs for manpower and travel time.

Complete HVAC Visibility

Monitor equipment performance in real-time, even when the equipment is located in remote or hard-to-reach locations. This provides a more comprehensive view of HVAC equipment health and performance, allowing technicians to detect issues early and prevent downtime.

Optimized Maintenance Schedule

Schedule maintenance visits based on actual equipment status, rather than relying solely on fixed schedules. This ensures that your technicians arrive equipped with the right tools, parts, and skill-sets, making maintenance visits more effective.

Improve Customer Satisfaction

Providing more accurate and timely information about equipment performance, reducing downtime, and improving overall HVAC system performance.

Save Energy and Reduce Costs

Reduce energy costs by providing insights into energy consumption patterns and identifying opportunities for operating the HVAC system more efficiently.


See how you can remotely manage HVAC systems across multiple sites, reduce energy costs, and improve tenant comfort

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Benefits

Commissioning Simplified

Run Commissioning tests on-site or remotely through CoolAutomation’s Remote HVAC monitoring & Diagnostics solutions 

Off-site HVAC Diagnostics
and Service

Technicians and Installers will be able to access, diagnose, and potentially solve error alerts without the need to a physical service call 

Real-time System Error Notification

Technicians and installers will receive error alerts for malfunctioning HVAC systems in real-time 

Native Support for Multi or Single Brand HVAC Systems

Daikin, Mitsubishi Electric, Mitsubishi-Heavy, LG, Panasonic/Sanyo, Samsung, Gree, Hitachi, Toshiba, Fujitsu and many others